Privacy Policy
This Privacy Policy explains how The Learning Zoo Limited (“we”, “our”, “us”) collects, uses, and protects personal information. We are committed to safeguarding your privacy and complying with UK data protection law.
We hold an Information Commissioner’s Office (ICO) registration certificate.
1. Information We Collect
We only collect personal information in the following circumstances:
- Teaching Trunk access: No personal information is required to view, download, or use Teaching Trunk resources.
- Training bookings or purchases: Where a school or individual books training or makes a purchase, we collect:
- Name
- Email address
- School/organisation name
- Billing/delivery address
- Payment details (processed securely via our payment provider – we do not store card details).
2. How We Use Your Information
We use the information you provide to:
- Process and fulfil training bookings and purchases.
- Communicate with you about your booking, purchase, or enquiry.
- Provide invoices, receipts, and other administrative documents.
We do not:
- Collect unnecessary information.
- Share personal data with third parties for marketing purposes.
3. Legal Basis for Processing
We process personal information on the basis of:
- Contract: To deliver goods, services, or training you have purchased.
- Legal obligation: To maintain financial and accounting records.
- Legitimate interest: To respond to enquiries and provide customer support.
4. Data Sharing
We only share data where necessary to deliver our services, for example:
- With trusted payment providers to process transactions securely.
- With delivery/courier services (if applicable) to deliver resources.
We will never sell your information to third parties.
5. Data Retention
- Booking and purchase records are retained as required by UK tax law.
- Other personal details are retained only as long as necessary to fulfil the purpose for which they were collected.
6. Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.
7. Your Rights
Under UK data protection law, you have the right to:
- Access the personal data we hold about you.
- Request corrections or updates to your information.
- Request deletion of your personal data (where we are not legally required to retain it).
- Withdraw consent (where processing is based on consent).
To exercise your rights, please contact us at:
📧 anne@thelearningzoo.co.uk
8. Updates to This Policy